Why shouldn’t you buy your engagement ring on Zales in 46 words?
Zales customer service is awful, along with some bad mistakes while delivering wrong engagement rings, creates some negative energy upon too many customers. No need to mention that a shipping delay caused by a shop, might end up at a proposal delay and other major problems.
Why should you buy your engagement ring on Zalesin 81 words?
Zales has been in the diamond rings business for over 90 years, and more than 17 years on the online engagement rings and other fine jewelry market. Zales definitely holds a vast selection at very competitive prices, both for first time diamond shoppers as well as experienced upgrades with a bit higher budget. I must mention that Zales has hundreds of stores all across the US, which makes the ability to walk and see your options by the eye and microscope.
Zales facts
The Zale Corporation is a United States jewelry retailer, founded in 1924 and incorporated in Delaware in 1993. The principal executive offices are located in Irving, Texas, the CEO is Theo Killion. Zales has over 500 stores and has been online since 1998.
Zales- the full review:
Since founded in 1924, Zales owns over 500 stores across the US, in addition to outlet stores and an online website. Diamond rings and other fine jewelries have been Zales main business for over 90 years, making them one of the most experienced engagement rings in the states. Featuring one of the first online diamond ring websites, Zales offers a large variety of products, including; diamond ring, engagement rings, loose diamonds, watches and more fine jewelries. A remarkably good looking landing page, some very good policies of return, shipping and financing, Zales surely count on the big companies’ yard. Offering some unique diamond ring designs, stylish engagement rings and classic jewelries; I believe that any dummy could find what is looking for.
Zales customers complaints
That topic is probably Zales most powerful weakness’; I found hundreds of customer complaints, none of them seem like a diamond pro, but a regular person trying to get “the ring of his dreams”. Most customers, complaint about very bad customer service, moreover, I find justified complaints of overpricing of online diamond ring settings, bad customer service and other issues that concern the local stores, but might apply the online website.
Is Zales a scam?
Looking over dozens of online diamond rings websites; I see more and more complaints both of online websites and stores. Examining Zales reviews, complaints, sales policies, companies trustworthy, etc.’, I can assure that this 90 year old company is not a fraud. Though having some unplanned customers’ issues, I find lots of satisfied dummies, hopefully with some changes in customer care policies, all of us would be happy.
My final conclusion
Honestly, we found Zales as a market leader, maybe even the biggest on the states. On the contrary, we found some justified complaints, responds and other issues that draw Zales in a black shadow, which obeys some of the compliments they deserve. We sure recommend paying a visit to Zales.com, but yet dare you to keep a strict follow on every move with this store.
Zales Ratings
User Friendly 18/20
Zales has been founded 1924, and went online over 17 years ago. I like the website’s landing page, clean links and products topic, clear descriptions, high quality photos and main policies page.
Variety of diamonds 18/20
Nevertheless A+, I can say Zales offers a vast range of online diamond rings, bridal rings, bracelets, earrings and more fine jewelries. I truly believe that any dummy, rich or not, could enjoy going through the wonderful designs offered online, fits any aim and any pocket, deep or not.
Shoppers Support 15/20
Zales offers like most others, a 24/7 phone number, though a live chat is not available. As for texture, e-mail is an option. Most relevant policies about shopping, returning and finance options shown online, might save sum dumb questions.
Payment, Shipping and Insurance 14/20
Zales launched a company credit card, offering a nice discount over any purchase and some other customer’s bonuses. Payment is available with all major credit cards and PayPal. Shipping is free, to your house or nearest store for personal pickup.
Returns, Refund and Trade in 12/20
A 60-day return is offered, above most other websites, refund will be prosecuted by your payment method within some business days. Trade in policy is not published online, might be possible to upgrade your diamond via one of the stores.